Privacy Policy

Last updated: October 2, 2026

Welcome to Vixride ("we", "our", or "us"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vixride.com and use our private transfer booking services.

1. Information We Collect

We collect personal information that you provide to us when booking a transfer, contacting customer support, or subscribing to our newsletter. This includes:

  • Contact Information: Name, email address, phone number, and physical billing address.
  • Booking & Trip Details: Flight numbers, pickup and drop-off locations, date and time of transfer, passenger counts, and special notes.
  • Payment Details: We do not take any payment online. You pay the driver in the vehicle at the end of your transfer, in cash or by credit/debit card, so Vixride does not collect your card details through the website.

2. How We Use Your Information

We use the collected information to:

  • Process and manage your booking reservations.
  • Send booking confirmations, invoices, and travel updates via email, WhatsApp, or SMS.
  • Communicate with you for customer support, service feedback, and promotional newsletters (if opted-in).
  • Improve our services, website user experience, and detect/prevent fraud.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We share your data only to the extent necessary to perform our services:

  • Drivers and Transport Partners: We share pickup/drop-off details, name, and phone number with assigned drivers to execute your transfer safely.
  • Service Providers: Map search APIs (e.g. Yandex/Google) and email delivery services.
  • Legal Compliance: When required by law to protect our rights, safety, or to comply with a judicial proceeding or government request.

4. Data Security

We implement industry-standard technical and organizational security measures (including SSL encryption) to protect your personal data against unauthorized access, loss, or misuse. However, please remember that no method of transmission over the Internet is 100% secure.

5. Your Data Rights

Depending on your jurisdiction (such as GDPR under European Union laws), you have the right to access, correct, update, or request deletion of your personal data. You may contact us at any time to exercise these rights.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: +90 553 537 33 61
  • Address: Altınova Sinan, Kaşlılar Sk. Demet evler Sitesi No 69/B, Kepez / Antalya, Turkey
  • TÜRSAB License No: 14798