Terms and Conditions

Last updated: October 2, 2026

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the vixride.com website and booking private transfer services operated by Vixride ("us", "we", or "our").

1. Booking and Reservation

By booking a transfer through our website, you warrant that you are legally capable of entering into binding contracts and that all details provided (names, flight numbers, pickup/drop-off locations, contact details) are accurate and complete.

  • Booking Confirmation: Your booking is only confirmed when we issue a booking confirmation voucher via email or WhatsApp.
  • Flight Tracking: We track flight arrival times. However, if your flight is delayed or rescheduled by more than 2 hours, you must notify us immediately.

2. Pricing and Payment

All prices on our website are fixed and inclusive of VAT, road tolls, and parking fees unless stated otherwise.

  • Payment Methods: No payment is taken online or in advance. You pay the driver in the vehicle at the end of your transfer, either in cash or by credit/debit card.
  • Satisfaction Guarantee: If you are not satisfied with our service, you may choose not to pay the transfer fare.
  • Price Modifications: We reserve the right to modify pricing in case of route alterations or change of destination requested during the journey.

3. Cancellation Policy

Since no payment is taken in advance, cancelling your booking costs you nothing:

  • Free Cancellation: You can cancel your booking free of charge at any time. We kindly ask you to let us know at least 24 hours before the scheduled transfer time so we can reassign the vehicle.
  • No Show: If you are not present at the pickup location within 60 minutes after your flight landing (for airport pickups) or 15 minutes (for hotel/address pickups), the transfer will be marked as a "No Show" and the driver may leave. No charge is made.

4. Passenger Conduct & Luggage

Passengers must act in a respectful and safe manner during the transfer:

  • Luggage Capacity: You must select the appropriate vehicle class for your luggage size. Excess baggage that does not fit in the vehicle boot may result in service refusal or additional charge.
  • Conduct: We reserve the right to refuse service to any passenger under the influence of alcohol or drugs, or whose behavior poses a risk to the driver or the vehicle.
  • Damage: The booking customer is financially liable for any physical damage or cleaning costs caused to the vehicle by passengers.

5. Limitation of Liability

While we make every effort to ensure prompt service, Vixride is not liable for delays, missed flights, or losses caused by force majeure events, including but not limited to severe weather conditions, road traffic accidents, closed roads, or industrial strikes.

6. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: [email protected]
  • Phone: +90 553 537 33 61
  • Address: Altınova Sinan, Kaşlılar Sk. Demet evler Sitesi No 69/B, Kepez / Antalya, Turkey
  • TÜRSAB License No: 14798